August 15, 2017 | Lucy Tozer
We constantly strive to provide our clients with a platform that is efficient, reliable and responsive. This month, we have upgraded to brand new servers and made significant improvements to our support desk software.
The new servers boast a more stable and reliable system, which is monitored around the clock.
We have also upgraded our support desk software, now partnering with support specialist Zendesk, to provide an improved communication channel with our clients. This move will help us create stronger client relationships provided by our fully trained support staff.
SVP Global Key Accounts, Jason Pyne said “This is a great move in the development of the support team as we always look for ways to improve communication with our clients”.
With the recent improvements to our new server and investment into our support infrastructure, we continually aim to provide the highest level of service to our clients and are constantly looking at ways to improve our services.
If you do not receive an automatic case number please check your spam folder, or call in to check the status. Please also add firstname.lastname@example.org to your safe sender’s list to ensure that you receive replies from our ticketing system.